At Marrcoes, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward refund process.
Refund Eligibility
- Timeframe: You may request a refund within 30 days of receiving your order.
- Condition: Items must be:
- Unworn and unused
- In original packaging with all tags attached
- Free of stains, odors, or damage
Non-Refundable Items
The following cannot be refunded:
- Final sale items (marked as such on product page)
- Gift cards
- Items damaged due to customer misuse
How to Request a Refund
- Contact our customer service at info@marrcoes.online with:
- Your order number
- Photos of the item(s)
- Reason for return
- We will email you:
- Return authorization number
- Return instructions
- Prepaid return label (if return is due to our error)
Refund Processing
- Once we receive and inspect your return, we will process your refund within 5-7 business days
- Refunds will be issued to your original payment method
- Shipping costs are non-refundable unless the return is due to our mistake
Damaged or Defective Items
If you receive a damaged or defective item:
- Notify us within 7 days of delivery
- Include photos showing the damage/defect
- We will send a replacement or full refund
Important Notes
- Return shipping is the customer’s responsibility unless the return is due to our error
- We recommend using a trackable shipping method
- Refunds may take 1-2 billing cycles to appear on your statement
For any questions about our refund policy, please contact:
Email: info@marrcoes.online
Response Time: Within 24-48 hours during business days