At Marrcoes, we strive to ensure a seamless shopping experience. Below are our policies for shipping, returns, and refunds.
Shipping Policy
1. Domestic (U.S.) Shipping
- Processing Time: Orders are processed within 1-2 business days (excluding weekends/holidays).
- Delivery Time:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days (additional fees apply)
- Shipping Carriers: FedEx, USPS, or UPS (varies by location).
- Tracking: A tracking number will be emailed once your order ships.
2. International Shipping
- Available to select countries (customers are responsible for customs fees, taxes, or import duties).
- Delivery times vary (7-21 business days depending on destination).
- Note: We do not cover international return shipping costs.
3. Shipping Delays
- Extreme weather, customs, or carrier issues may cause delays.
- Contact info@marrcoes.online for unresolved shipping problems.
Refund & Return Policy
1. Eligibility
- Items must be unworn, unwashed, and in original packaging with tags attached.
- Proof of purchase (order number) is required.
- Final sale items (e.g., clearance) cannot be returned.
2. Return Process
- Step 1: Email info@marrcoes.online within 30 days of delivery to request a return authorization (RA) number.
- Step 2: Securely package the item(s) with the RA number visible.
- Step 3: Ship to our return center (address provided via email).
- Return Shipping: Customers cover return costs unless the return is due to our error (e.g., wrong item shipped).
3. Refunds
- Approved refunds are processed within 7-10 business days after we receive the item.
- Refunds are issued to the original payment method (excluding shipping fees).
- For exchanges, contact us to check product availability.
4. Damaged/Defective Items
- Email us within 7 days of delivery with photos of the issue.
- We’ll provide a prepaid return label and replace/refund the item.
Questions?
Contact our support team:
Email: info@marrcoes.online
Website: www.marrcoes.online